Author Question: Explain why employee motivation matters. What will be an ideal ... (Read 18 times)

erika · **on:** Jul 7, 2018

Explain why employee motivation matters.

What will be an ideal response?

Question 2

What are some of the possible employee responses to change? What is the role of management in dealing with employee resistance?

What will be an ideal response?

alexisweber49 · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

New behaviors will not be sustainable if they have been prompted by manipulation or coercion. Effective change seeks to encourage employees to find continually new and improved ways of applying their better judgment. It motivates them to think about improving internal processes, listening to what customers are saying, and helping the organization to improve waste and quality. To support behaviors that can sustain outstanding performance, effective change efforts avoid manipulation and coercion, aiming instead to enhance employee willingness and the ability to contribute their own judgment.

Answer to Question 2

Employee responses to change can range from positive commitment to apathy to active or aggressive resistance. Oftentimes, resistance is caused by poor management of the change process, especially lack of involvement and communication in problem definition and solution development. Management can learn from employee resistance through inquiry and discussion.