Answer to Question 1
Instilling a customer perspective and focusing on customer demands
Increasing capacity for change
Altering hardware (strategy, structure, processes) and software (employee
behavior and mental models)
Empowering employees to act as leaders at all levels of the organization
Answer to Question 2
Excess personnel
Tolerance of incompetence
Cumbersome administrative procedures
Disproportionate staff power
Replacement of substance with form
Scarcity of clear goals and decision benchmarks
Fear of embarrassment and conflict prevents problem identification
Loss of effective communication
Outdated organizational structure
Cross-section of a mature root.
A passenger train crosses Stony Creek Bridge in the Rocky Mountains in 1878. Railroads were importan
Types of Health Maintenance Organizations
What are examples of ideal forms?
The thymus, a primary lymphoid organ where T cells mature.
Guide to Major Massage Therapy Organizations in the United States*