How should difficult people be handled? a. create a rich ...

[sabina]

How should difficult people be handled?
 
  a. create a rich picture of the problem person
  b. reframe your goals
  c. stage the encounter
  d. follow up and monitor progress
  e. all of the above

Question 2

The red mode mind-set refers to the expansion phases of problem solving, which is
  characterized by believing, and divergence. _____ True or _____ False? Why?
 
  Indicate whether the statement is true or false

[Liamb2179]

Answer to Question 1

E

Answer to Question 2

False. This description pertains to the green mode.

[sabina]

Thanks for the timely response, appreciate it

[dawsa925]

Wow, this really help