Supervisors can best handle grievances by providing grievants with long, written responses so that the issue is clear.
Indicate whether this statement is true or false.
Question 2
The uncivil person is difficult because he or she
a. typically makes an atrocious personal appearance.
b. is rude enough to disregard the rights and needs of others.
c. attempts to out-perform others to the point of over-working.
d. attempts to under-perform others to the point of goofing off.
