Howard Schultz, CEO of Starbucks created a unique culture that is ...

[Coya19@aol.com]

Howard Schultz, CEO of Starbucks created a unique culture that is defined with his statement of We're not in the business of filling bellies. We're in the business of filling souls.
 
  What does he mean by that statement and how did he develop employees to be committed to that philosophy?
  What will be an ideal response?

Question 2

Which of the following characteristics of an organization is recommended by Weber's principles of bureaucratic structure?
 
  A) loosely defined roles
  B) a small span of control
  C) use of standard operating procedures
  D) decentralization

[xiazhe]

Answer to Question 1

This statement recognizes the importance the CEO places on being a good corporate citizen and developing its employees. Taking care of people is a mantra in most companies these days, but few take it as seriously and as far as Starbucks, where all employees are included in training, skill development, and the building of a unique culture.

Answer to Question 2

C