Sandy has made an error in her work that has caused the loss of an important client. Although she did not intend to do so, she got very defensive when her managers asked her what happened.
Based on research on attribution and leadership, her manager is likely to:
a. fire Sandy.
b. blame Sandy for the mistake and hold her responsible.
c. let Sandy off easy and assume the client was difficult.
d. not do much; most managers know that employees can't control everything.
Question 2
Which of the following is not a hardball tactic?
A. Bluffing
B. Intimidation
C. Logrolling
D. Good Cop/Bad cop
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