Kouzes and Posner talk about encouraging the heart. Explain what ...

[piesebel]

Kouzes and Posner talk about encouraging the heart. Explain what that means.
 
  What will be an ideal response?

Question 2

Which of the following was provided as a guideline for monitoring?
 
  A) Conduct weekly progress review meetings with each subordinate.
  B) Develop independent sources of information about the performance of the work unit.
  C) Measure only outcomes rather than wasting time trying to assess causal processes.
  D) Use prior performance as the primary basis for assessing current performance.

[verrinzo]

Answer to Question 1

Leaders have to model the way, develop and inspire a shared vision, challenge the status quo, empower and enable their followers to act, and motivate and support them. Kouzes and Posner (2003, 2012) emphasize the importance of motivation, reward, and recognitionin their words encouraging the heartas key aspects of empowerment, confidence in followers, and development of trust.

Answer to Question 2

B