According to the interests-rights-power model of disputing, ...

[dalyningkenk]

According to the interests-rights-power model of disputing, negotiators who use an
  interests-based approach when faced with a dispute situation:
 
  A) use threats only in the late stages of negotiation
  B) never use threats
  C) attempt to reconcile differences in a way that addresses both parties' needs and concerns
  D) focus on standards of fairness, including legal rights, precedents previously set, or
  expectations based on norms

Question 2

When the competition is intense and the environment is changing rapidly, it is especially
  important to:
 
  A) strengthen the organization culture
  B) have detailed plans and operating procedures
  C) increase the power of the chief executive
  D) maintain a high level of external monitoring

[upturnedfurball]

Answer to Question 1

C

Answer to Question 2

D

[dalyningkenk]

Thanks for the timely response, appreciate it

[bulacsom]

Wow, this really help