8. Which of the following goals would be a good example of a SMART goal?
a. Improve customer satisfaction because our satisfaction numbers have decreased
b. Create new product ideas because our competition has introduced 3 new products in the past year
c. Reduce scrap rates in manufacturing by 20 by the end of the third quarter
d. Reduce the likelihood of product failures in the near future
Question 2
The provision that requires union membership before a worker can be hired is called a
a. closed shop.
b. union shop.
c. maintenance of membership agreement.
d. preferential shop.
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