Answer to Question 1
D
Answer to Question 2
1. people resist change because of their habits when confronted with change the tendency to respond in accustomed ways becomes a source of resistance; 2. threats to jobs and income people are also often threatened by changes in job tasks or established work routines if they fear that they won't be able to perform them successfully; 3. fear of the unknown changes substitute ambiguity and uncertainty for the known and human beings don't like ambiguity; 4. selective perception individuals shape the world through their perceptions and their perceptions resist change. Individuals are guilty of selectively processing what they see and hear to keep their perceptions intact; 5. threat to expertise changes in organizational policies and practices may threaten the expertise of specialized groups and department; 6. threat to established power relationships redistribution of decision-making authority can threaten long-established power relationships within an organization; and 7. threat to interpersonal relationships reorganizations, transfers, and restructuring of work layouts change the people that employees work with, report to, and regularly interact with. Because such changes are often seen as threats, they tend to be resisted.
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