People seek to minimize the difference between the benefits they provide others and the benefits received from others.
This tendency to respond to the actions of others with equal or similar actions is the source of the ________ norm in negotiation.
a. fairness
b. relational
c. need
d. reciprocity
Question 2
Many of today's most successful organizations are finding that they can operate most effectively by remaining ________.
A) bounded and structured
B) flexible and unstructured
C) virtual
D) defined by categories
E) diverse
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