Answer to Question 1
Nonfinancial rewards are meaningful rewards not associated with monetary payments that increase the frequency of an action.
Answer to Question 2
Following are the characteristics of a legally sound performance management system:
Performance dimensions and standards are clearly defined and explained to the employee, job-related, and within the control of the employee.
Procedures are standardized and uniform for all employees within a job group.
The system is formally explained and communicated to all employees.
Employees are given timely information on performance deficiencies and opportunities to correct them.
Employees are given a voice in the review process and are treated with courtesy and civility throughout the process.
The system includes a formal appeals process.
Performance information is gathered from multiple, diverse, and unbiased raters.
Supervisors are provided with formal training and information on how to manage the performance of their employees.
The system includes thorough and consistent documentation including specific examples of performance based on firsthand knowledge.
The system includes procedures to detect potentially discriminatory effects or biases and abuses in the system.
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