Answer to Question 1
Step 1: Eliciting a success story is important because this allows the manager to identify a positive situation so that the employee can identify the behaviors and skills that allowed the employee to be successful. This is essential for the remaining two steps of the of the feedforward interview.
Step 2: It is important to uncover the underlying success factors because this will allow the manager to focus on the employee's behaviors and skills that have led and may continue to lead to the employee's success.
Step 3: Extrapolating the past into the future is important because it allows the employee to see the conditions that are likely to lead to the employee's success, and it will encourage the employee to continue to demonstrate success.
Answer to Question 2
When attempting to observe an employee's performance regarding developmental activities, a coach may experience the following constraints:
Time constraintscoaches (supervisors) may be too busy to gather information on an employee's progress. Too much time between assignment of activity and the supervisor checking on the employee's progress may be problematic.
Situational constraintssupervis ors may not be able to directly observe an employee's developmental activities and therefore will not have firsthand information regarding performance of these activities.
Activity constraintssome activities are highly unstructured and a supervisor may have to wait until the activity is finished, or until milestones have been completed, before evaluating performance in the activity.
The patient interview often requires note taking.
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