This term refers to a difference between the output of human judgment processes and that of an objective, accurate assessment. This difference could be due to bias, prejudice, or other subjective, extraneous influences.
A) content validity
B) rating error
C) the performance appraisal process
D) a first-impression effect
Question 2
XYZ Movers, a professional relocation company, has 3-person teams for their moving services. The company asks customers to complete a satisfaction survey regarding their recent move.
For an employee's performance appraisal, customer satisfaction surveys are also considered in addition to supervisor and team member ratings. Which of the following appraisal methods best describes this situation?
A) paired comparisons
B) positive halo effect
C) 360-degree performance appraisals
D) first-impression effect
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