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Author Question: A ________ is a repository of customer information that records all of the contacts a customer has ... (Read 50 times)

Kikoku

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on: Jul 7, 2018
A ________ is a repository of customer information that records all of the contacts a customer has with a firm, and generates a customer profile that is available to appropriate individuals in the firm.
 
  A) customer service chat system
  B) CRM system
  C) data warehouse
  D) transactive content system

Question 2

To answer a question such as At what time of day does our company sell the most products? you would use ________ data mining.
 
  A) query-driven
  B) customer profiling
  C) model-driven
  D) behavioral


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karlss

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Reply #1 on: Jul 7, 2018
Answer to Question 1

B

Answer to Question 2

A


Kikoku

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Reply 2 on: Jul 7, 2018
Great answer, keep it coming :)

Sarahjh

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Reply 3 on: Yesterday
Excellent

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