Author Question: Creating an abstraction or model of their company's current process helps a team have aninformed and ... (Read 151 times)

Chloeellawright · **on:** Jul 7, 2018

Creating an abstraction or model of their company's current process helps a team have aninformed and better discussion about developing new business processes.

Indicate whether the statement is true or false

Question 2

During which of the following phases of the customer life cycle do win-back processescategorize customers according to value?

A) customer acquisition
B) marketing
C) relationship management
D) loss/churn