Author Question: ________ focuses on studying customer behavior and perceptions in order to provide the business ... (Read 76 times)

mckennatimberlake · **on:** Jul 7, 2018

________ focuses on studying customer behavior and perceptions in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service.

A) Analytical customer relationship management (CRM)
B) Sales force automation
C) Operational customer relationship management (CRM)
D) Collaborative design automation
E) Integrated customer relationship management (CRM)

Question 2

In grid computing, the slowest computer creates a bottleneck and slows down the entire grid. A(n) ________ grid, consisting of a large number of homogeneous computers, can help overcome these problems.

A) trusted
B) edged
C) clustered
D) dedicated
E) parallel