When problem-solvers have a(n) ____, they fixate on a strategy that normally works in solving many problems, but that does not work in solving a particular problem of interest.
a. entrenchment
b. heuristic
c. defacilitator
d. algorithm
Question 2
____ refers to a cognitive phenomenon in which a person is predisposed to use an existing model for representing information, even when the existing model inadequately represents the information in a new situation.
a. Heuristic facilitation
b. Mental set
c. Algorithm fixedness
d. Stationary thinking