What are the two dimensions of process quality? How can ...

[vHAUNG6011]

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?
 
  What will be an ideal response?

Question 2

Thin-client applications can seldom run within a computer browser.
 
  Indicate whether the statement is true or false

[C.mcnichol98]

Answer to Question 1

The two dimensions of process quality are efficiency and effectiveness. Process efficiency is a measure of the ratio of process outputs to inputs. Process effectiveness is a measure of how well a process achieves organizational strategy.
Organizations can improve the quality (efficiency and/or effectiveness) of a process in one of three ways:
 Change the process structure.
 Change the process resources.
 Change both process structure and resources.
Information systems can be used to improve process quality by:
 Performing an activity.
 Augmenting a human who is performing an activity.
 Controlling data quality and process flow.

Answer to Question 2

FALSE