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Author Question: What are the two dimensions of process quality? How can organizations improve process quality? How ... (Read 76 times)

vHAUNG6011

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on: Jul 7, 2018
What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?
 
  What will be an ideal response?

Question 2

Thin-client applications can seldom run within a computer browser.
 
  Indicate whether the statement is true or false
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C.mcnichol98

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Reply #1 on: Jul 7, 2018
Answer to Question 1

The two dimensions of process quality are efficiency and effectiveness. Process efficiency is a measure of the ratio of process outputs to inputs. Process effectiveness is a measure of how well a process achieves organizational strategy.
Organizations can improve the quality (efficiency and/or effectiveness) of a process in one of three ways:
 Change the process structure.
 Change the process resources.
 Change both process structure and resources.
Information systems can be used to improve process quality by:
 Performing an activity.
 Augmenting a human who is performing an activity.
 Controlling data quality and process flow.

Answer to Question 2

FALSE


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