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Author Question: Marketing modules in CRM systems provide tools for all of the following except: A) assigning and ... (Read 137 times)

londonang

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Marketing modules in CRM systems provide tools for all of the following except:
 
  A) assigning and managing customer service requests.
  B) capturing prospect and customer data.
  C) identifying profitable and unprofitable customers.
  D) qualifying leads.
  E) identifying opportunities for cross-selling.

Question 2

A(n) ________ capability allows users to view more detailed views of data.
 
  A) ad hoc
  B) drill-down
  C) query and reporting
  D) metrics
  E) VRML


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s.meritte

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londonang

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Reply 2 on: Jul 7, 2018
Thanks for the timely response, appreciate it


coreycathey

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Reply 3 on: Yesterday
:D TYSM

 

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