Author Question: Categories of tools for BPM include all of the following except[br][br][b][color=#FA1639]Question ... (Read 34 times)

codyclark · **on:** Jul 7, 2018

Categories of tools for BPM include all of the following except

Question 2

Describe the balanced scorecard model and its role in ESS.

What will be an ideal response?

olivia_paige29 · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

Answer to Question 2

The balanced score card is a framework for operationalizing a firm's strategic plan by focusing on measurable outcomes on four dimensions of firm performance: financial, business process, customer, and learning and growth. Performance on each dimension is measured using key performance indicators (KPIs), which are the measures proposed by senior management for understanding how well the firm is performing along any given dimension. The balanced scorecard framework is thought to be balanced because it causes managers to focus on more than just financial performance. In this view, financial performance is past historythe result of past actionsand managers should focus on the things they are able to influence today, such as business process efficiency, customer satisfaction, and employee training.