Describe the benefits that Salesforce.com offers businesses. ...

[torybrooks]

Describe the benefits that Salesforce.com offers businesses.
 
  What will be an ideal response?

Question 2

The financial management system of a software company automatically updates the general ledger whenever there are any transactions in the company's accounts receivable and accounts payable. This is an example of the financial system's ________.
 
  A) compliance reporting
  B) exception reporting
  C) service delivery applications
  D) integration of components

[kaykay69]

Answer to Question 1

Salesforce.com is the preeminent cloud-based CRM vendor. Rather than purchasing CRM software and installing it on site, companies utilize a pay-as-you-go plan to use the online software and run it off site at Salesforce.com.
Salesforce.com helps a company integrate its customer processes in several ways. First, by keeping data in the cloud with Salesforce.com, a small company's data is stored in a format that is compatible with a wide variety of software. Because of the universal format, it is easier for the company to share this data among its various customer processes. Second, the software is scalable. A company can conduct a small-scale trial of the CRM software at one office to test the integration of its customer processes at one location before rolling it out to the whole company. Finally, start-up costs are zero when using Salesforce.com.

Answer to Question 2

D

[torybrooks]

Thank you

[kaykay69]

No problemo