Responding to user content problems is best reserved for when the ...

[FButt]

Responding to user content problems is best reserved for when the problematic content has caused the organization to do something positive as a result.
 
  Indicate whether the statement is true or false

Question 2

Twitter is growing as a way to provide customer support, largely because it can reach customers in near real-time.
 
  Indicate whether the statement is true or false

[kjohnson]

Answer to Question 1

TRUE

Answer to Question 2

TRUE

[FButt]

Thanks for the timely response, appreciate it

[nyrave]

Excellent