Answer to Question 1
B
Explanation: B) One reason may be to overcome operating problems the organization faces in its information systems unit. For example, the city government of Grand Rapids, Michigan, hired an outside firm to run its computing center forty years ago in order to manage its computing center employees better.
Answer to Question 2
TRUE
Explanation: Employees who know they are being observed may be nervous and follow procedures more closely knowing they are being watched.
CL