« previous next »

Author Question: How should CRM be integrated with customer delivery processes? What will be an ideal ... (Read 13 times)

roselinechinyere27m

  • Hero Member
  • *****
  • Posts: 557
on: Jul 7, 2018
How should CRM be integrated with customer delivery processes?
 
  What will be an ideal response?

Question 2

Planning the ________ of a Web site is one of the most important steps in developing aprofessional Web site.
 
  A) structure
  B) HTML expertise
  C) graphics
  D) navigation
  E) promotion


Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Jul 7, 2018
Answer to Question 1

Delivery processes focus on direct contact with the customer to support the sequence of activities to solve a specific problem such as buying a car. So the key customer delivery processes should include campaign management, sales management, service management, and complaint management. All of these processes involve direct contact with the customer and CRM should make it easier for companies to provide these services to customers.

Answer to Question 2

A


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Despite claims by manufacturers, the supplement known as Ginkgo biloba was shown in a study of more than 3,000 participants to be ineffective in reducing development of dementia and Alzheimer’s disease in older people.

Did you know?

Asthma attacks and symptoms usually get started by specific triggers (such as viruses, allergies, gases, and air particles). You should talk to your doctor about these triggers and find ways to avoid or get rid of them.

Did you know?

Excessive alcohol use costs the country approximately $235 billion every year.

Did you know?

This year, an estimated 1.4 million Americans will have a new or recurrent heart attack.

Did you know?

Since 1988, the CDC has reported a 99% reduction in bacterial meningitis caused by Haemophilus influenzae, due to the introduction of the vaccine against it.

The stages of labor and delivery. (A) During the dilation stage the cervix thins and dilates to 10 c The stages of labor and delivery. (A) During the dilation stage the cervix thins and dilates to 10 c
Bony processes found on the femur. Bony processes found on the femur.
The Processes of Synaptic Pruning The Processes of Synaptic Pruning
Common sequence features in integrated retroviruses and other eukaryotic transposable elements Common sequence features in integrated retroviruses and other eukaryotic transposable elements
If CP for an ideal gas is 35.4 J/molK, which of the following is CV for this gas? If CP for an ideal gas is 35.4 J/molK, which of the following is CV for this gas?
The gas division of Power-U-Up plans to introduce a new gas delivery system based on the ... The gas division of Power-U-Up plans to introduce a new gas delivery system based on the ...
Video: Stomach peristalsis & Enterogastric reflex

For a complete list of videos, visit our video library