« previous next »

Author Question: How should CRM be integrated with customer delivery processes? What will be an ideal ... (Read 18 times)

roselinechinyere27m

  • Hero Member
  • *****
  • Posts: 557
on: Jul 7, 2018
How should CRM be integrated with customer delivery processes?
 
  What will be an ideal response?

Question 2

Planning the ________ of a Web site is one of the most important steps in developing aprofessional Web site.
 
  A) structure
  B) HTML expertise
  C) graphics
  D) navigation
  E) promotion


Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Jul 7, 2018
Answer to Question 1

Delivery processes focus on direct contact with the customer to support the sequence of activities to solve a specific problem such as buying a car. So the key customer delivery processes should include campaign management, sales management, service management, and complaint management. All of these processes involve direct contact with the customer and CRM should make it easier for companies to provide these services to customers.

Answer to Question 2

A


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Dogs have been used in studies to detect various cancers in human subjects. They have been trained to sniff breath samples from humans that were collected by having them breathe into special tubes. These people included 55 lung cancer patients, 31 breast cancer patients, and 83 cancer-free patients. The dogs detected 54 of the 55 lung cancer patients as having cancer, detected 28 of the 31 breast cancer patients, and gave only three false-positive results (detecting cancer in people who didn't have it).

Did you know?

Eat fiber! A diet high in fiber can help lower cholesterol levels by as much as 10%.

Did you know?

Multiple experimental evidences have confirmed that at the molecular level, cancer is caused by lesions in cellular DNA.

Did you know?

In the ancient and medieval periods, dysentery killed about ? of all babies before they reach 12 months of age. The disease was transferred through contaminated drinking water, because there was no way to adequately dispose of sewage, which contaminated the water.

Did you know?

Side effects from substance abuse include nausea, dehydration, reduced productivitiy, and dependence. Though these effects usually worsen over time, the constant need for the substance often overcomes rational thinking.

There are several laws of thermodynamics critical to understanding physical processes. Two of those There are several laws of thermodynamics critical to understanding physical processes. Two of those
Studies in landscape ecology indicate that interactions between biotic and abiotic processes are dep Studies in landscape ecology indicate that interactions between biotic and abiotic processes are dep
Journey to Delivery Journey to Delivery
Delivery of medication to the lungs using a metereddose inhaler extender. Delivery of medication to the lungs using a metereddose inhaler extender.
Processes of the Middle and Upper Troposphere: Rossby Waves and Vorticity Processes of the Middle and Upper Troposphere: Rossby Waves and Vorticity
Digestive Processes Digestive Processes
Video: Brain Lobes Animation

For a complete list of videos, visit our video library