How should CRM be integrated with customer delivery processes? ...

[roselinechinyere27m]

How should CRM be integrated with customer delivery processes?
 
  What will be an ideal response?

Question 2

Planning the ________ of a Web site is one of the most important steps in developing aprofessional Web site.
 
  A) structure
  B) HTML expertise
  C) graphics
  D) navigation
  E) promotion

[Benayers]

Answer to Question 1

Delivery processes focus on direct contact with the customer to support the sequence of activities to solve a specific problem such as buying a car. So the key customer delivery processes should include campaign management, sales management, service management, and complaint management. All of these processes involve direct contact with the customer and CRM should make it easier for companies to provide these services to customers.

Answer to Question 2

A