Author Question: Implementing a CRM system is difficult because there is/are ________ of CRM functions scattered ... (Read 14 times)

laurencescou · **on:** Jul 7, 2018

Implementing a CRM system is difficult because there is/are ________ of CRM functions scattered across a variety of different business areas.

A) vendors
B) networks
C) pieces
D) data sharing

Question 2

What is the difference between ERP training and education? What is the cause of most of the issues in ERP implementations?

What will be an ideal response?

Gabe · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

C

Answer to Question 2

Training has to do with the technical operation of the ERP system. Education is more about why users do certain things when they use the ERP system. It is especially important to educate users about how their actions impact other people involved in the process. For example, they need to know how important it is to carefully enter data since it can hurt later functions if their data is bad. And as it turns out, most ERP issues center on people and cultural issues within the organization. Changing and preventing these issues requires serious education.