Answer to Question 1
Workflow influences the architecture of the information system and is, in turn, influenced by the architecture of information technology. A keen architect must take into account how the workflow and the human organization will affect the new system and vice versa. Is the workflow envisioned by the clients rational and does it make the best use of the system, or is it distorted because the client does not know better or does not want to do better? Would the organization be able to support the resulting workflow and the requirements of the new system? What organizational changes are necessary for the new system or would follow its introduction?
Like other components of the information system, workflow architecture needs more than one kind of modeling from more than one viewpoint. Also, the scope of workflow modeling is elusive since the effects of automation spread in concentric circles, even to people who do not interact directly with the information system.
Answer to Question 2
TRUE
