What is the organizational process? How does IT generate value in ...

[Bernana]

What is the organizational process? How does IT generate value in supporting the organizational process?
 
  What will be an ideal response?

Question 2

Reengineering business processes is an outward focused strategy.
 
  Indicate whether the statement is true or false

[asware1]

Answer to Question 1

Documents are still the vehicle for accomplishing many processes in organizations. Typical examples include processing a claim in an insurance company, hiring a new employee, or making a large expenditure. The documents are primarily forms that flow through the organization carrying information, accumulating input and approval from a sequence of people. Many such workflow systems still rely heavily on the physical circulation of paper forms.
Using IT to support these processes generates significant value in reducing physical space for handling forms, faster routing of forms (especially over geographical distances), and managing and tracking forms flow and workload. Two trends in organizations have increased the importance of workflow systems: total quality management and business process reengineering.

Answer to Question 2

FALSE