The major steps in the process of justifying large-scale EC and ...

[tfester]

The major steps in the process of justifying large-scale EC and IT projects include each of the following except
 
  A) lay an appropriate foundation for analysis with your vendor, and then conduct your ROI.
  B) document and verify all figures used in the calculation. Clarify all assumptions.
  C) do not leave out strategic benefits, including long-term ones.
  D) be careful not to overestimate cost and underestimate benefits (a tendency of many managers).

Question 2

The online delivery of information for purposes of education, training, or knowledge management best describes
 
  A) edutainment.
  B) e-learning.
  C) mobile learning.
  D) location-based learning.

[kmb352]

Answer to Question 1

D

Answer to Question 2

B

[tfester]

Great answer, keep it coming

[tandmlomax84]

Thanks for the timely response, appreciate it