Author Question: Why is the customer perspective important in the balanced scorecard methodology? A) because ... (Read 68 times)

Diane · **on:** Jul 7, 2018

Why is the customer perspective important in the balanced scorecard methodology?

A) because dissatisfied customers will eventually hurt the bottom line
B) because customers should always be included in any design methodology
C) because customers understand best how the firm's internal processes should work
D) because companies need customer input into the design of the balanced scorecard

Question 2

The hub-and-spoke data warehouse model uses a centralized warehouse feeding dependent data marts.

Indicate whether the statement is true or false