Answer to Question 1
D
The five steps of decision making can be applied to almost all situations. They consist of identifying
the need for a decision, determining the goal or outcome, identifying the alternatives/actions with their
associated benefits/consequences, deciding on the action to take, and implementing (not intervening)
and evaluating the decision.
Answer to Question 2
D
The above definition of managed care is not particularly positive or altruistic, but it does provide the
basic tenets of the model. It is a business. It is for profit. It does negotiate contracts for care. The
rationing of the care provided is a side effect of this health care model.