When resolving a dispute in a non-unionized health care ...

[MirandaLo]

When resolving a dispute in a non-unionized health care environment, a mediator would be involved when __________.
 
  a. assistance is needed in working toward a resolution between parties
  b. the organization wishes to reprimand the employee
  c. the employee has threatened to report the organization to the labour board
  d. an outside partner has made the final decision on the issue

Question 2

The charge nurse is working with staff members who consist of nurses in their 20s and are considered to be part of Generation Y. The charge nurse recognizes that this generation has which of the following characteristics?
 
  a. They are willing to work long hours and define themselves through employment.
  b. They tend to be optimistic, street smart, expect diversity, crave structure, and aretechnologically savvy.
 c. They believe in hard work, paying dues, conformity, and long-term commitment.
  d. They are independent, comfortable with technology, and seek connection with managers
  on equal footing.

[efwsefaw]

Answer to Question 1

a

a. Correct: In a non-unionized organization, if the dispute cannot be resolved through early discussions, mediation may be employed. Mediation consists of two disputing parties working to find a solution that they both agree on. They do this in the presence of a mediator who facilitates the process but does not identify the solution.
b. Incorrect: A mediator facilitates the dispute process; he or she does not reprimand employees.
c. Incorrect: Mediation is employed when a resolution between two parties can't be reached, not when an employee threatens to report the organization to a labour board.
d. Incorrect: Mediation involves a mediator facilitating the dispute process between two people; the mediator does not make a final decision on the issue but helps the two people come to a mutually acceptable decision.

Answer to Question 2

B
The charge nurse would recognize that Generation Y nurses tend to be optimistic, street smart, expect
diversity, crave structure, and are technologically savvy. Option a describes Baby Boomers, option c
describes individuals known as Matures/Veterans. Option d describes Generation X.

[MirandaLo]

TY

[efwsefaw]

Happy to Help