When resolving a dispute in a non-unionized health care environment, a mediator would be involved when __________.
a. assistance is needed in working toward a resolution between parties
b. the organization wishes to reprimand the employee
c. the employee has threatened to report the organization to the labour board
d. an outside partner has made the final decision on the issue
Question 2
The charge nurse is working with staff members who consist of nurses in their 20s and are considered to be part of Generation Y. The charge nurse recognizes that this generation has which of the following characteristics?
a. They are willing to work long hours and define themselves through employment.
b. They tend to be optimistic, street smart, expect diversity, crave structure, and aretechnologically savvy.
c. They believe in hard work, paying dues, conformity, and long-term commitment.
d. They are independent, comfortable with technology, and seek connection with managers
on equal footing.
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