Answer to Question 1
Correct answers should include all of the following steps.
1. A group of key employees is formed, including those responsible for implementing change
2. Group collects input and reaches agreement about the current culture
3. Group comes to an agreement on a preferred future for culture of organization
4. Discrepancies between the actual and the ideal culture are identified
5. Group determines what they would like to keep and what they would like to change
6. Small changes are celebrated
7. Leaders develop their skills in leading change
8. Group develops a strategic action plan
9. Group identifies ways to communicate change
Answer to Question 2
Correct answers should include the following information.
o Organizational culture has an impact on employee productivity, commitment, and morale. Where employees are treated fairly and respectfully, there has been associated increased employee productivity, increased helpful behaviours, and lower rates of absence from work.
Answer to Question 3
D
Medical malpractice cases can be settled out of court or can go to trial where they are subject to the decision of the jury. Some examples of monetary awards by jury trial in health care cases include: 1) vision loss8 million; 2) wrongful death (pulmonary embolism)5 million; 3) microcephaly in newborn17 million; and 4) brachial plexus injury13.3 million (not 52 million).
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