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Author Question: Ruthman (2008) has identified a number of communication skills that may be used to enhance ... (Read 85 times)

PhilipSeeMore

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on: Jul 7, 2018
Ruthman (2008) has identified a number of communication skills that may be used to enhance communication. Some of these have already been discussed such as confronting and clarifying.
 
  Which of the following are some of these additional communication skills? a. focusing
  b. commenting
  c. using silence
  d. using disagreement
  e. conveying acceptance
  f. asking nonrelated questions

Question 2

The conflict resolution technique in which each side gives up something and gains something is called:
 
  a. avoiding. c. competing.
  b. accommodating. d. compromising.


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micaelaswann

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Reply #1 on: Jul 7, 2018
Answer to Question 1

A, C, E
Ruthman (2008) noted a number of skills that are important for communication. Some of these skills are: 1) focusing; 2) using silence; 3) conveying acceptance (not using disagreement); 4) asking related questions (not nonrelated questions); 5) reassuring; 6) supporting; and 7) open-ended questioning.

Answer to Question 2

D
In compromising, each side gives up something and gains something. Avoiding is ignoring the
conflict. In accommodating, one side gives in to the other side. In competing, two or three sides are
forced to compete for the decision.


PhilipSeeMore

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Reply #2 on: Jul 7, 2018
Thank you


micaelaswann

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Reply #3 on: Jul 7, 2018
No problemo


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