A nursing instructor determines that the nursing students ...

[ahriuashd]

A nursing instructor determines that the nursing students understand the concept of knowledge worker if the students describe which of the following tasks of the knowledge worker? Select all that apply.
 
  a. Provide service
  b. Represent the organization
  c. Interact with the customer
  d. Focus on personal, life-long goals and achievement
  e. Bring expert knowledge
  f. Accomplish goals

Question 2

A nurse manager who follows Herzberg's Two-Factor Theory would recognize that which of the following are hygiene-maintenance factors? Select all that apply.
 
  a. Job security d. Relationships with others
  b. Advancement opportunities e. Status
  c. Working conditions f. Achievement

[ecabral0]

Answer to Question 1

A, B, C, E, F
According to Peter Drucker, knowledge workers provide service, interact with the customer, represent
the organization, and accomplish its goals. These workers bring specialized, expert knowledge to the
organization, and they are valued for what they know. The knowledge worker focuses more on
organizational goals than personal goals.

Answer to Question 2

A, C, D, E
Herzberg's hygiene-maintenance factors include status, job security, quality of supervision, safe and
tolerable work conditions, and relationships with others. Advancement opportunities, achievement,
recognition, the work itself, personal growth, and responsibility are all motivation factors.