Which of the following methods can be incorporated when planning ...

[burchfield96]

Which of the following methods can be incorporated when planning training programs that may alleviate anxiety among the staff? Select all that apply.
 
  1. Hands-on demonstration
  2. Bulletin board messages
  3. Use of tent cards
  4. Review of newsletter articles
  5. Administrative role modeling

Question 2

____________________ are employees who are proficient in the use of the information system and can serve as mentors to other end-users in their department.
 
  Fill in the blank(s) with correct word

[bulacsom]

Answer to Question 1

1,2,3,4,5
Rationale: The classroom's culture should provide a safe place for employees to learn about change, ask questions, and realize the benefit of automating their work processes.

Answer to Question 2

Super users
Rationale : Super users are employees who are proficient in the use of the information system and can serve as mentors to other end-users in their department. Super users may be from any user class and have specialized knowledge in both the information system and the clinical area.
Global Rationale:

Cognitive Level: Understanding
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Teaching and Learning
Learning Outcome:

[burchfield96]

Thank you

[bulacsom]

No problemo