A family member of a patient files a complaint that her mother's ...

[Lobcity]

A family member of a patient files a complaint that her mother's dentures were lost when the patient was transferred from one unit to another. The risk management department interviews the patient and the staff nurses who cared for the patient.
 
  Which of the following problem-solving techniques was used? a. Delegation
  b. Direct intervention
  c. Indirect intervention
  d. Purposeful inaction

Question 2

Which of the following nurses is MOST likely to inspire others to do their best?
 
  a. Nancy, RN, is an individual who enjoys details and organization. She regularly leaves notes for the next shift about what has been done incorrectly or omitted.
  b. Jim, RN, has been involved in nursing for several years and is well liked by patients and families. He continually searches for new knowledge and skills, and his sense of humor and optimism are infectious.
  c. Clara has been the head nurse on Unit 3Y for years. She is quiet but enjoys patients and their families. She has not been to a conference in years because the unit is her entire life.
  d. Karen is a team leader. She is extraordi-narily vigilant about ensuring that every-one is treated fairly in assignments. She is also very conscientious about care and regularly checks up on what everyone is doing to ensure that it is done correctly.

[l.stuut]

Answer to Question 1

B
Direct intervention is carrying out an activity to intervene in a situation and resolve a problem.

Answer to Question 2

B
To be inspired, people must have a positive leader who radiates energy, a zest for learning, and an interest in the common good, and is engaged in self-renewal. This leader is hopeful and opti-mistic. Leaders, not managers, inspire others to work to their highest level.

[Lobcity]

Excellent

[zacnyjessica]

TYSM