The chief nursing officer plans a series of staff development ...

[londonang]

The chief nursing officer plans a series of staff development workshops for the nurse managers to help them deal with conflicts. The first workshop introduces the four stages of conflict, which are:
 
  a. Frustration, competition, negotiation, and action.
  b. Frustration, conceptualization, action, and outcomes.
  c. Frustration, cooperation, collaboration, and action outcomes.
  d. Frustration, conceptualization, negotiation, and action outcomes.

Question 2

Constructive criticism focuses on ____.
 
  a. A person's characteristics
  b. An analysis of the problem
  c. Blaming someone for the error
  d. Giving negative feedback

[cupcake16]

Answer to Question 1

B
Thomas (1992) determined that conflict proceeds through these four stages in this particular or-der.

Answer to Question 2

B
Constructive criticism focuses on an analysis of the problem rather than blaming or attacking a person's characteristics. Criticism is not inherently negative. It takes time and exposure to giving and receiving positive criticism to be able to take the critique and use it to improve.

[londonang]

Excellent

[ricroger]

Gracias!