A systematic process of organization-wide participation and partnership in planning and implementing improvement methods to understand and meet customer needs is called:
a. QI c. QM
b. QA d. TM
Question 2
Recommendations for career success from experienced nurses include all of the following EXCEPT:
A) Find a mentor.
B) Recognize that health-care is a business.
C) Communicate effectively.
D) Don't take risks in the workplace.