The ICU unit has a client in which the family has been verbally ...

[natalie2426]

The ICU unit has a client in which the family has been verbally abusive and has threatened staff. The manager notes an increase in absenteeism with the staff over the past 2 days. The manager believes this is attributed to a:
 
  1. Staffing dilemma caused by the scheduler.
  2. Change in the staffing matrix.
  3. Decline in staff morale due to a hostile environment.
  4. Miscommunication between management and nursing administration.

Question 2

A CNO (chief nurse officer) is contacted by the organizations supervisor on a Saturday night regarding an incident in the hospitals emergency room. The supervisor describes an incident in which an orderly was assaulted.
 
  The CNO is not surprised because: 1. This is a typical occurrence in the emergency room.
  2. Health care violence is more likely to occur in emergency rooms.
  3. Health care violence can occur any where.
  4. Health care violence typically occurs only in the emergency room setting.

[mjenn52]

Answer to Question 1

3
Explanation: 1. A problem with staffing and/or matrix must be addressed with management in which the
issues must be resolved to ensure appropriate client care, which does not relate to the clients
family. A hostile work environment may cause a decline in morale in which nurses may not
work due to fear of workplace violence. Miscommunication between management and
administration may have a negative effect on morale.

Answer to Question 2

2
Explanation: 1. In health care, violence is most likely to occur in psychiatric settings, emergency rooms,
waiting rooms, and geriatric units.