Which method would be most effective for the manager who must ...

[Beheh]

Which method would be most effective for the manager who must address routine issues?
 
  1. Encourage the use of voice mail to address routine matters.
  2. Encourage the person to call to discuss routine issues.
  3. Keep the office door open to be accessible to the staff.
  4. Hold regularly scheduled meetings to deal with non-urgent matters.

Question 2

A nurse manager has provided education to emergency department nurses regarding disaster management. Which statement would the manager interpret as indicating understanding of this education?
 
  1. We should treat as many clients as possible as quickly as possible.
  2. Quick separation of any victim with bleeding wounds from those who are not bleeding is essential.
  3. Our goal is to treat those with serious injuries first.
  4. We should send those with less serious injuries home without treatment.

[dominiqueenicolee]

Answer to Question 1

4
Explanation: 1. Regularly scheduled meetings with those who need to see the nurse manager allow them to
hold routine matters for these appointments. Encouraging the use of voice mail is incorrect
because voice mail does not facilitate face-to-face discussion needed to address routine issues.
Encouraging to the person to call is incorrect because a telephone call may be unstructured and
act as a time waster. Keeping the office door open is incorrect because allowing unlimited
access to the nurse manager encourages drop-in visits, which can be time wasters.

Answer to Question 2

1
Rationale 1: This is the goal of emergency treatment in a disaster.
Rationale 2: There is no indication to take the time to do this separation.
Rationale 3: In a disaster those with minor injuries are treated first.
Rationale 4: There is no indication that clients would be sent home without treatment.
Global Rationale:

[Beheh]

Excellent

[scottmt]

TYSM