Which strategy is most important when mediating between two or ...

[deesands]

Which strategy is most important when mediating between two or more people?
 
  1. Address the conflict in the superiors office.
  2. Make a timely decision regarding if and when to intervene.
  3. Accept full responsibility for developing a solution.
  4. Redirect expressions of disagreement between the participants.

Question 2

A nurse manager who is retiring is helping the new manager learn about the position. As part of this education, the current manager has the new manager make all decisions that can be made under certainty.
 
  What conditions will these decisions have in common? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. There is risk associated with the decision.
  2. The alternatives are known.
  3. The conditions of each alternative are clear.
  4. Possible consequences of alternatives are not known.
  5. The decision is complex and dynamic.

[Toya9913]

Answer to Question 1

2
Explanation: 1. Conflict management begins with a decision regarding if and when to intervene. Failure to
intervene can allow the conflict to escalate; whereas premature intervention can cause
individuals to lose self-confidence and avoid risk taking. Addressing the conflict is incorrect
because routine disagreements can be dealt with in a superiors office, but serious
confrontations should be addressed in a neutral setting. Accepting full responsibility is
incorrect because the responsibility for developing a solution to the problem falls on each of
the participants, not the mediator. Redirecting expressions of disagreement is incorrect because
full expression of positive and negative feelings is conducive to conflict resolution.

Answer to Question 2

2,3
Rationale 1: With decisions made under certainty, there is little if any risk.
Rationale 2: When a decision is made under certainty, the possible alternatives are known.
Rationale 3: When a decision is made under certainty, the conditions surrounding possible alternatives are clear.
Rationale 4: If possible consequences of alternatives are not known, the decision is being made under conditions of uncertainty.
Rationale 5: Complex and dynamic decisions are those made under uncertainty.
Global Rationale: