The manager has just terminated a nurse. What statement by the ...

[krzymel]

The manager has just terminated a nurse. What statement by the manager is appropriate? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply.
 
  1. You may go back to the unit to say good-bye to your coworkers.
  2. We have cleaned out your locker and have your personal belongings ready for you.
  3. I have notified security to escort you as you leave the building.
  4. As of this time, you are no longer an employee of this institution.
  5. Please do not discuss your termination with any other nurses.

Question 2

Choose the situation in which humor might be an effective method to communicate with an upset or angry person.
 
  1. A mother bringing her daughter to the emergency department is upset about the wait time to be seen.
  2. A nurse angrily calls the lab complaining that the clients morning labs have not been drawn.
  3. A pharmacist complains about discrepancies on the narcotic record for the third week in a row.
  4. The mother of a child with a white count of 3000 cells/mcL is upset when a nurse enters with no mask.

[mrphibs]

Answer to Question 1

3,4
Rationale 1: Directing the nurse back to the unit for good-byes is not a good idea.
Rationale 2: The hospital should not be involved in cleaning out the employee's locker.
Rationale 3: The terminated employee should be attended by the manager or by security at all times.
Rationale 4: It must be very clear that termination has occurred and that the nurse is no longer an employee.
Rationale 5: Once termination has occurred, the manager has no control over the employee's actions.
Global Rationale:

Answer to Question 2

2
Explanation: 1. While morning labs are certainly important, this situation has the least potential to be a
dangerous situation. The others are more serious in nature and humor is certainly
inappropriate.

[krzymel]

Wow, this really help

[matt95]

Gracias!