Author Question: A nurse has frequent visitors while working. The manager has discussed with the nurse the negative ... (Read 112 times)

Pineappleeh · **on:** Jul 8, 2018

A nurse has frequent visitors while working. The manager has discussed with the nurse the negative effect of these visits on client care. What should the manager do next?

1. Ask staff if the visits have decreased.
2. Arrange a follow-up meeting with the nurse.
3. Counsel all nursing staff regarding the limitations of personal visitors.
4. Arrange to be visible on the nursing unit when this nurse is working.

Question 2

Which statement if made by the nurse manager would be most effective when interacting with a difficult employee?

1. You should always talk with me when you are dissatisfied.
2. Why would you make that kind of statement?
3. You always get defensive when I correct you.
4. I can meet with you for 30 minutes to discuss your concerns.

karmakat49 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

2
Rationale 1: Having staff monitor the actions of a nurse is not appropriate.
Rationale 2: Arranging for a follow-up meeting allows for evaluation and communication regarding the issue.
Rationale 3: There is no reason to talk to all staff concerning personal visitors.
Rationale 4: Being visible on the unit when this nurse is working may adversely impact the manager's productivity. It is also a transparent method of watching the nurse.
Global Rationale:

Answer to Question 2

4
Explanation: 1. A common method to interact with a difficult person is to create physical distance and limit the
time spent with that person. Telling a difficult person you should is incorrect because the
word should may be psychologically offensive to the individual. Asking the employee why? is
incorrect because the word why may make the individual feel defensive. Saying you always
and defensive is incorrect because the label defensive attached to the behavior may be an
inaccurate perception.