The nurse manager approaches the nursing supervisor asking for ...

[silviawilliams41]

The nurse manager approaches the nursing supervisor asking for approval to incorporate 12-hour shifts into scheduling. The supervisor denies the request stating this staffing pattern was used previously with poor outcomes.
 
  Which response if made by the nurse may positively influence the supervisor? Select all that apply. 1. I agree it was not effective years ago; but other units have now had success with it.
  2. What were your specific concerns about the 12-hour shifts before?
  3. I think that it is unfair to refuse my unit the opportunity to try it based on the past.
  4. Why are you so opposed to this method of staffing on my unit?
  5. If we dont offer alternate staffing patterns, our unit will remain short staffed.

Question 2

The nurse manager has determined the need to hire two staff nurses. Which factor is most critical as the nurse manager prepares to make the request from administration?
 
  1. Timing of the request
  2. Negative inquiry
  3. Compromise
  4. Persistence

[brittrenee]

Answer to Question 1

1, 2
Explanation: 1. Fogging occurs when there is agreement with part of what was said. Negative inquiry is
effective for clarification. Telling the nursing supervisor it is unfair is incorrect because it is
confrontational in nature. Questioning why the nursing supervisor is opposed to the method is
incorrect because why questions put the listener on the defensive. Telling the supervisor her
decision will certainly cause a staffing problem is incorrect because absolutes promote
confrontation.

Answer to Question 2

1
Explanation: 1. The nurse manager should plan to meet with administration when there is sufficient time and
the supervisor seems receptive. Negative inquiry is used after a request has been denied.
Compromise occurs after a request has been denied. Persistence and repetition are used after a
request has been denied.