A nurse is mentoring a male colleague who has just been appointed ...

[lunatika]

A nurse is mentoring a male colleague who has just been appointed nurse manager. Which behavior can the nurse expect this male colleague to exhibit?
 
  1. Men focus more on the issue than on personal experience.
  2. Men strive to reach consensus within the group.
  3. Men strive to avoid conflict within the group.
  4. Men prefer to ask questions instead of make statements.

Question 2

A nurse manager is orienting newly hired staff nurses to the organization's total quality management program. As part of orientation, the manager has assigned the nurses to interview the organization's internal customers.
 
  Which group would the nurses interview? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. Newly hired radiology technicians
  2. People who are visiting clients admitted within the last 2 days
  3. Physicians who have admitting privileges
  4. Nurses who have worked at the facility over 5 years
  5. Vendors who supply disposable medical equipment to the hospital

[deja]

Answer to Question 1

1
Explanation: 1. Men have been socialized to remain focused on the issue and avoid self-disclosure about
personal experiences. Striving to reach consensus is incorrect because men can tolerate
disagreement within the group. Striving to avoid conflict is incorrect because men may be
more apt to tolerate conflict than women may. Preferring to ask questions is incorrect because
women are more apt to ask questions in order to seek input.

Answer to Question 2

1,4
Rationale 1: Internal customers include employees and departments within the organization.
Rationale 2: Visitors are considered external customers.
Rationale 3: Physicians are considered external customers.
Rationale 4: Nurses are hospital employees and are therefore considered internal customers.
Rationale 5: Vendors are not employed by the hospital and are considered external customers.
Global Rationale:

[lunatika]

Thank you

[deja]

No problemo