Which statement by the nurse manager is the best example of ...

[chandani]

Which statement by the nurse manager is the best example of day-to-day coaching?
 
  1. Can we meet this afternoon for about 30 minutes to discuss your progress?
  2. I think you need to get different day care that would allow you to be on time.
  3. Over the past 6 months the narcotics count has been off on several days that you have worked.
  4. Let me show you a method I have found to be effective in making patient assignments.

Question 2

Which statement reflects a characteristic common to all methods of quality management?
 
  1. Each method uses all staff members in the organization.
  2. None of the methods are designed to place blame on an individual.
  3. All methods provide clinical information.
  4. Most methods focus on cost containment.

[tennis14576]

Answer to Question 1

4
Rationale 1: This is not a good example of coaching, because 30 minutes is too long for a coaching session.
Rationale 2: Giving advice about day care assumes the manager knows the employee's problem.
Rationale 3: This statement is accusatory and would not set up a good coaching opportunity.
Rationale 4: Coaching is a mentoring relationship. It is a brief interaction.
Global Rationale:

Answer to Question 2

2
Rationale 1: All the staff members in the organization are expected to provide quality service, but not all staff members are included in quality management activities.
Rationale 2: Quality management is not designed for the purpose of placing blame on an individual.
Rationale 3: Quality management systems do not provide clinical information; they use the data from clinical information systems to determine a focus on quality improvement.
Rationale 4: The focus of quality management is on more than cost containment; it also focuses on improving services to clients and fixing processes that are causing errors or compromising quality.
Global Rationale:

[chandani]

Gracias!

[peter]

Thanks for the timely response, appreciate it